ABOUT THE FAIR
The Customer Experience Expo (CXE), hosted by Roar B2B Limited, is a leading trade fair dedicated to the latest developments and innovations in customer interaction and support. This annual event is held at ExCeL London, a center equipped with modern infrastructure and excellent accessibility, making it ideal for international gatherings.
CXE provides a platform for professionals from call and contact centers, as well as executives in customer engagement, IT, and operations, to explore advanced technologies, strategies, and solutions aimed at transforming customer experiences in our increasingly digital world. The focus of the expo includes key topics such as artificial intelligence and automation, digital transformation, customer and employee engagement, customer retention and loyalty, omni-channel communication, contact center technology, workforce management, corporate culture, and data analytics.
The expo offers a wide range of products and services, from cutting-edge communication tools to innovative software solutions designed to make customer contact more efficient. Visitors can benefit from interactive workshops and conferences with industry experts, who provide insights into best practices and upcoming trends.
CXE is distinguished not only by its usefulness, uniqueness, and specific orientation, but also by its significance to the city of London. As a global financial center, London provides an ideal platform for bringing together professionals from around the world, adding an international dimension to the fair.
Key visitors include decision-makers and professionals from various industries engaged in customer interaction.
The venue, ExCeL London, with its capacity and versatility, is ideally suited for large-scale events and is easily accessible thanks to excellent transportation links. The London Underground and the DLR (Docklands Light Railway) allow visitors to easily reach the exhibition center, facilitating participation from both domestic and international attendees. CXE thus offers a unique opportunity to experience and network with the latest industry trends in the heart of one of Europe's most vibrant cities.
The Customer Experience Expo will take place on 2 days from Wednesday, 18. November to Thursday, 19. November 2026 in London.