ABOUT THE FAIR
UCX Manchester – Unified Communications EXPO is an annual spring B2B trade event aimed at decision-makers and specialists from the IT and technology sectors. As the UK’s leading platform for communications and collaboration technologies, UCX positions itself not merely as a product showcase, but as a strategic industry forum dedicated to advancing modern workplace and service environments.
The event takes place at the prestigious Manchester Central Convention Complex in the heart of the city. This architecturally distinctive, historic venue provides an ideal setting for an exhibition centred on innovation, connectivity and emerging technologies, thanks to its central location and excellent infrastructure. UCX is organised by the UK-based media and events company Imago Techmedia, which specialises in high-level technology and business events. The show forms part of Manchester Tech Week and runs alongside the Digital Transformation EXPO (DTX). This close alignment broadens its scope to encompass the wider digital transformation landscape, from cloud infrastructure to cybersecurity strategy, turning Manchester into a focal point for the UK tech community for several days.
Content-wise, UCX focuses on key topics such as Unified Communications & Collaboration (UC&C), Customer Experience (CX), contact centre technologies, and the cloud and network infrastructures that underpin modern workplaces. The application of artificial intelligence in communication and service processes is also a central theme. Exhibits include UC platforms, collaboration software, contact centre solutions, AI-powered automation tools, analytics and monitoring systems, cloud services, security solutions, and hardware and endpoints for hybrid working environments. Beyond showcasing innovation, the emphasis is firmly on practical use cases, integration strategies and demonstrable efficiency gains in day-to-day business operations.
A defining feature of the event is its strong practical orientation. Conference sessions, panel discussions and case studies provide in-depth insight into transformation programmes, implementation strategies and sector-specific experience. Organisations present proven solutions, address the challenges of integrating AI into service operations, and demonstrate how intelligent connectivity can deliver lasting improvements in both employee and customer experience. Dedicated networking formats, themed stages and community hubs further facilitate meaningful exchange between vendors, decision-makers and technology professionals.
Exhibitors primarily represent the fields of telecommunications, IT infrastructure, cloud computing, software development, systems integration, cybersecurity and digital services. The range of solutions on display spans global technology vendors through to specialist providers focused on niche UC and CX applications. The core audience includes IT decision-makers, CIOs, CTOs, IT managers, IT architects, systems engineers and digital transformation professionals from a broad spectrum of industries, including financial services, the public sector, manufacturing, retail and healthcare.
Ultimately, UCX Manchester stands out for its topical relevance, technical depth and convenient location. Manchester Central is easily accessible from Manchester Piccadilly station, well connected to the national rail network and approximately 20 minutes from Manchester Airport. As a result, the event is readily accessible to both national and international visitors and has established itself as a key meeting point for communications and collaboration professionals across the United Kingdom.
The UCX Manchester - Unified Communications EXPO will take place on 2 days from Wednesday, 28. April to Thursday, 29. April 2027 in Manchester.