CUSTOMER PRIVACY NOTICE
1. Data Controller
This Privacy Notice has been prepared by Sky Rota Tour, acting as the Data Controller, in accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK"), to inform you about the processing of your personal data.
Contact Information
Sky Rota Tour
Address: Ferhuniye Mah. Ulaşır Sk. No:3/202 Selçuklu / Konya, Türkiye
Phone: +90 332 237 37 38
Mobile: +90 542 372 81 10
E-mail: info@skyrotatour.com
2. Personal Data We Process and the Purposes of Processing
Within the scope of the services provided by Sky Rota Tour, including:
- International Trade Fair Organizations
- International Cultural and Leisure Tours
- Hotel Reservations
- Flight Reservations
- Airport Transfer Services
- Visa Consultancy
- Travel Planning
- Customer Support Services
we may process the following categories of your personal data:
- Identity Information
- Contact Information
- Passport Information
- Customer Transaction Information
- Financial Information
- Travel Information
- Audio and Visual Records (where necessary)
- Requests and Complaint Records
Your personal data may be processed for the following purposes:
- Managing tour, fair and travel reservations,
- Arranging hotel, flight and transfer bookings,
- Conducting visa application procedures,
- Responding to customer requests and complaints,
- Providing updates regarding reservations,
- Issuing invoices and managing accounting processes,
- Processing payments,
- Complying with legal obligations,
- Improving service quality,
- Conducting customer satisfaction activities,
- Keeping records that may serve as evidence in potential legal disputes.
3. Transfer of Personal Data
Your personal data may be shared, in accordance with Articles 8 and 9 of the Turkish Personal Data Protection Law (KVKK), only where necessary and with appropriate security measures, with:
- Authorized public institutions and governmental authorities,
- Consulates and embassies,
- Airlines,
- Hotels,
- Transfer service providers,
- Insurance companies,
- Business partners involved in tour and trade fair organizations,
- Banks and payment service providers,
- Certified public accountants and independent auditors,
- Our legal advisors and judicial authorities,
- Information technology and technical support service providers.
For international travel and trade fair organizations, your personal data may also be transferred to relevant service providers or authorities located abroad where required to provide the requested services.
4. Method and Legal Basis for Collecting Personal Data
Your personal data may be collected electronically or physically through:
- Our website,
- Online reservation and application forms,
- Telephone,
- E-mail,
- WhatsApp,
- Social media platforms,
- Face-to-face meetings,
- Trade fair registration forms.
Your personal data is processed based on the legal grounds specified in Article 5 of the Turkish Personal Data Protection Law, including:
- Compliance with legal obligations,
- Performance or establishment of a contract,
- Fulfillment of legal responsibilities,
- Establishment, exercise or protection of legal rights,
- Legitimate interests of the data controller, provided that such processing does not violate your fundamental rights and freedoms.
Subject to your explicit consent, your personal data may also be processed for:
- Marketing campaigns,
- New tour and trade fair announcements,
- Promotional offers,
- Commercial electronic communications,
- SMS notifications,
- E-mail newsletters,
- Telephone communications.
5. Your Rights as a Data Subject
Pursuant to Article 11 of the Turkish Personal Data Protection Law (KVKK), you have the right to:
- Learn whether your personal data is being processed,
- Request information regarding the processing of your personal data,
- Learn the purpose of processing and whether it is used in accordance with that purpose,
- Learn the third parties to whom your personal data has been transferred,
- Request correction of incomplete or inaccurate personal data,
- Request the deletion or destruction of your personal data where the legal conditions are met,
- Object to any outcome against you resulting solely from automated processing,
- Request compensation for damages arising from unlawful processing of your personal data.
You may submit your requests regarding your personal data using the contact information below.
Sky Rota Tour
Address: Ferhuniye Mah. Ulaşır Sk. No:3/202 Selçuklu / Konya, Türkiye
E-mail: info@skyrotatour.com
Your requests will be evaluated and concluded free of charge within a maximum period of 30 (thirty) days in accordance with the applicable legislation.