ABOUT THE FAIR
The Call & Contact Center Expo, launched in 2018, is a leading trade fair for experts in the call and contact center industry. Held annually at the impressive ExCeL London, it serves as a central hub for exchanging the latest trends and developments in the sector. Organized by Roar B2B Limited, this influential event attracts experts and market leaders from various fields.
The focus of the fair is on presentations and discussions about current topics such as Artificial Intelligence, Chat-Bots, Omni-Channel Communication, Customer Relationship Management (CRM), Cloud Solutions, IVR (Interactive Voice Response), Multi-Channel Communication, Performance Management, Quality Monitoring, Virtual Contact Centers, Remote Working, Video Conferencing, and much more. A wide range of products and services are showcased, including call center software, call recording, unified communications, and workforce management solutions.
The fair emphasizes its connection to the city of London, a significant international business hub, thereby highlighting its global significance and appeal. Highlights include expert seminars, interactive masterclasses, and panel discussions, offering visitors insights into the latest technological innovations.
The exhibitors represent a broad spectrum of industries, including technology, telecommunications, and customer service. The main target audience of the fair are professionals and decision-makers from these and related industries, who are in search of innovative solutions and best practices.
In summary, the Call & Contact Center Expo is not only a significant meeting point for professionals but also reflects the dynamic development of the call and contact center industry. ExCeL London as the venue is easily accessible and provides a modern, well-equipped environment for this high-caliber event.
The Call & Contact Centre Expo will take place on 2 days from Wednesday, 18. November to Thursday, 19. November 2026 in London.