ABOUT THE FAIR
The KVD Service Congress is a prestigious annual event that has established itself as a central platform for service, spare parts logistics, and customer service in Germany. Since its inception in 1994 by the Kundendienst-Verband Deutschland e.V. (Customer Service Association Germany), the congress has evolved into a must-attend for professionals in these fields. Every November, experts, decision-makers, and providers gather in Essen to discuss the latest trends, technologies, and best practices.
A distinctive feature of the KVD Service Congress is its accompanying trade fair. Here, exhibitors present their innovative solutions, products, and services, ranging from advanced technological tools to new management strategies. The fair provides a unique opportunity for personal exchange and networking among service professionals and businesses.
The event's focus is on introducing current concepts, discussing future challenges in the service sector, and showcasing pioneering innovations. Participants can look forward to exciting keynotes, practical workshops, and discussion rounds led by leading figures in the industry.
Another highlight of the KVD Service Congress is its impressive location: the GRAND HALL Zeche Zollverein in Essen. This former coal mine and coking plant is not just an industrial monument but also part of the UNESCO World Heritage. The blend of historical industrial architecture with modern facilities creates an inspiring backdrop for the event. The central arrangement of exhibitors in the hall, similar to a marketplace, encourages intense interaction and facilitates access to various providers.
The KVD Service Congress stands out for its comprehensive range of topics, the quality of its exhibitors, and the high level of discussions and presentations. For professionals who want to stay up-to-date with developments in the field of service and customer support, this event offers an unparalleled opportunity for learning, networking, and interacting with industry leaders.
The KVD Service Congress will take place on 2 days from Wednesday, 04. November to Thursday, 05. November 2026 in Essen.